FREQUENTLY ASKED QUESTIONS

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all the Questions YOU MAY HAVE.

At Olympus Encantada in vibrant Albuquerque, NM, our diverse floor plans—ranging from cozy one-bedrooms to spacious three-bedrooms—cater to every lifestyle. Unlock insights and find clarity on your living experience by visiting our FAQs page. Your apartment journey starts with the answers you need!

Availability & Floor Plans

  • Can I be added to a waitlist if no units are available?

    Yes, you can be added to a waitlist.

  • Are there short-term or flexible lease options available?

    We offer 3- to 13-month leases.

  • Do prices change based on lease term or floor plan?

    Yes, pricing varies by lease term and floor plan.

Application & Leasing

  • What is the application process and timeline?

    Applications are typically approved within 48 hours.

  • What documents are required to apply?

    Proof of income is required.

  • Can I lease an apartment without an in-person visit?

    Yes. We also offer virtual tours.

Fees & Payments

  • What fees are due at move-in and what fees are due when I apply (application, admin, deposit)?

    When you apply, you pay a $50 application fee and a $200 holding deposit. At move-in, you pay a $300 deposit and a $200 admin fee.

  • Are there additional monthly fees (pet rent, parking, amenities)?

    Yes. Additional monthly fees include $45 pet rent, $45 for a carport, $100 for a garage, a $9.95 facilities fee, $18 for valet trash, $23 for city trash, and $2 for pest control.

  • What payment methods are accepted?

    Personal check, money order, cashier's check, or credit card online.

  • Are late fees charged for late rent, and when?

    Yes. Late fees are assessed on the 4th of the month and are 5% of the base rent.

Resident Policies

  • What is the guest policy?

    Guests may stay no longer than 14 consecutive days in a one-month period.

  • What is your smoking policy?

    We are a non-smoking community.

Amenities & Community Features

  • What are the hours of operation for amenities (pool, gym, clubhouse)?

    Pool: 10 AM to 10 PM. Gym: open 24 hours. Clubhouse: open during business hours.

  • Are there community events or resident programs?

    Yes, we host four resident events per month.

Parking & Transportation

  • Are parking permits required?

    No, parking permits are not required.

Utilities & Services

  • How do I set up electricity, water, and internet?

    Call PNM for electricity, NM Gas for gas, and Xfinity for internet. Water is already set up.

  • What internet or cable providers service the community?

    Xfinity services the community.

  • Is renters insurance required?

    No. However, if you do not have insurance, you will be charged a $15 liability fee.

  • Is trash, recycling, and pest control provided? If yes, what are the fee costs?

    Yes. The fees are $18 for valet trash, $23 for city trash, and $2 for pest control.

Maintenance & Community Support

  • Is emergency maintenance available 24/7 and how do I submit an emergency maintenance request?

    Yes. Call 505-312-7585 and follow the prompts for the maintenance page-out.

Move-in & Move-out

  • How do I schedule my move-in date and time?

    You can arrive any time during business hours.

  • What is the move-out notice period?

    A 60-day written notice to vacate is required.

Accessibility

  • Are accessible (ADA) apartments available?

    Yes, accessible (ADA) apartments are available.